Reference

Terms and Conditions for Your jbd Account

These terms set out what you agree to when you open and use a jbd account. Access to the platform depends on your local law and whether you are in an eligible region — please confirm this before you register.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personWallet verification required
jbd Terms and Conditions for Your jbd Account
HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights

We take straightforward steps to protect your account and the information tied to it. Here is how the key areas work in practice.

Account Security

Your account is protected with OTP verification on login. If you notice any sign-in you did not make, contact support immediately and we will lock the account.

Data Retention

We keep account and transaction records for as long as your account is active and for a period after closure, as required by applicable rules in your region.

Your Access Rights

You can request a copy of the data we hold on your account by contacting support. We will respond within the timeframe required under applicable local rules.

Requesting Changes

To update your registered mobile number or wallet details, go through the account verification step in settings. Changes tied to bKash, Nagad or Rocket require re-verification.

TERMS HELP DESK

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team is available through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket transactions, having your payment reference ready speeds up the process.

Team online

Live Chat

Start a chat from inside your account dashboard. This is the fastest path for account and terms queries during active support hours.

Email Support

Send your query to our support address listed in your account settings. Include your registered mobile number and a clear description of the issue.

Help Centre

Our help centre covers common terms questions, account rules, and wallet verification steps. Check there first for quick answers.

Common Questions About These Terms

These are the questions we get most often about account rules, eligibility, and how the terms apply to wallet use on jbd.

Account eligibility depends on your local law and whether you are in a supported region. It is your responsibility to check this before registering.

No. These terms allow one account per person. Duplicate accounts are subject to closure, and any balance in a duplicate account may be forfeited under our policy.

We post any updates on this page. Continuing to use your account after an update means you accept the revised terms. We recommend checking this page periodically.

All deposits and withdrawals via bKash, Nagad, and Rocket are covered by these terms. Your wallet transaction history serves as the record of funds moving in or out.

Contact support with your account details and a clear description of the issue. Account decisions are reviewed on a case-by-case basis through our support channel.

Access and eligibility depend on local law. Where local rules impose additional requirements or restrictions, those apply alongside these terms, not instead of them.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.