Data Categories and How We Use Them
When you open an account we record your mobile number, email and chosen payment method — bKash, Nagad, Rocket or bank transfer. Every deposit and withdrawal generates a transaction record that includes amount, timestamp and wallet reference so we can verify transfers and handle any disputes.
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Session logs capture your device type, browser and IP address to detect unusual login patterns and keep the account secure. If you contact support through live chat or email we store the conversation history and any screenshots you share so the next agent can pick up
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where the last one left off. We also track which game lobbies you visit and how long you spend in each one — that helps us show relevant promotions and prioritise the tables and slots Bangladesh players actually use. Cookie data tells us if you returned
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from a previous session or arrived through a referral link. Everything in this list serves a specific platform function: processing payments, securing your account, answering support requests or improving the lobby layout. We hold personal data only as long as your account is active or local
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record-keeping rules require it. Once you close the account and the retention period ends we delete identifying details and anonymise transaction logs. If local law in Bangladesh or your region restricts online gaming services this policy applies only where access is lawful and you confirm eligibility
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when registering.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.