Reference

What You Agree To When You Use jbd

Access to jbd is subject to the legal terms set out on this page. Whether you deposit via bKash, Nagad, or Rocket, or simply browse the lobby, these conditions govern your account and your use of the platform in eligible regions under applicable local…

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredPolicy updated as neededBangladesh-region terms
jbd What You Agree To When You Use jbd
HOW WE HANDLE DATA

Account Security and Data Practices

We hold your account data — including wallet identifiers for bKash, Nagad, and Rocket — under standard security practices. Data is retained only as long as your account is active or as required by applicable law. You can request a copy of your data or ask for corrections through the account Help section.

Data Retention

We keep account and transaction records for the period required under applicable law, then delete or anonymise them on a rolling schedule.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used; you can manage these in your browser settings.

Account Security

Login is protected by OTP verification sent to your registered mobile number; never share your OTP with anyone, including support staff.

Data Requests

To access, correct, or delete your personal data, submit a request through the Help section of your account; we aim to respond within a reasonable period.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, need to request an account review, or want to flag a policy concern, reach us through the channels below. We handle legal and account queries separately from general support to keep response times reasonable.

Live Chat Open the chat widget from any page on jbd for direct contact with our support team during operating hours.
Email Support Send detailed policy or account queries to our support email address, found in your account settings under Help.
Account Help Centre Log in and navigate to Help in your account menu for self-service policy documents and request submission forms.

Common Legal and Account Questions

These are the questions we hear most often about our terms, account rules, and data practices.

Account access depends on your local law and eligible region. You must confirm that online wagering is lawful where you are located before registering.

Accounts with inaccurate information may be suspended. We verify wallet ownership — bKash, Nagad, or Rocket — against the name on your account before processing withdrawals.

We may update terms at any time. Continued use of the platform after a change means you accept the updated conditions. Check this page periodically for the current version.

Log in, go to Help in your account menu, and submit a data access request. We handle these in line with applicable data protection requirements for your region.

Contact us via live chat or the support email in your account settings. We will process the closure and confirm when your account and associated data have been handled per our retention policy.

Wallet identifiers are stored under standard security controls and used only for payment verification. We do not share them with third parties outside of the payment processing path.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.